Returns & Exchanges

At Masala Cafe, we strive for the highest quality in every spice blend and snack; however, due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or incorrect. Please contact us within 48 hours of delivery to ensure a swift resolution for any quality concerns.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please check your package for any signs of damage, leakage, or missing items from your spice or snack selection.

• 2.
  Document the Issue

  Take clear photographs of the damaged product and the shipping label to help our quality control team verify the concern.

• 3.
  Contact Support

  Email our customer care team at support@masalacafe.com with your order number and the photos attached to initiate your claim.

• 4.
  Receive Resolution

  Once approved, we will ship a fresh replacement at no extra cost or issue a full refund to your original payment method within 5-7 business days.